Instructor Profiles

Milton Krivokuca DBA, CMQ/OE, CQE, CQA, CCT
Contact: mkrivokuca@csudh.edu

Extensive experience in quality management system implementation in manufacturing and service (education) industries. In addition to earning 10 ASQ certifications, certified as a Purchasing Manager and Marketing Professional. Instructs on-campus certification refresher courses and QAS 525 ISO:9001 and The Audit Function, QAS 526 Supply Chain Quality, QAS 598 Directed Research and QAS 599 Thesis and Project.

Subject Matter Expertise:
Management, auditing, engineering, Six Sigma, supply chain, Baldrige, calibration.

Denis Bourcier, Ph.D.
Contact:   drbousi@yahoo.com

Consultant, contract auditor, and former CMS Quality/EHS Director, extensive experience in quality/EHS management system development.  A certified Aerospace, QMS and EMS Lead Auditor (RABQSA) and AIHA Fellow; was formerly a Boeing Technical Fellow.  Previous Professor of environmental health, currently teaches QAS 527 as well as EHS and business courses.

Subject Matter Expertise:
Quality/EHS Management systems, auditing, industrial hygiene, Aerospace/lab QA, chemical management services, environmental engineering, industrial toxicology

Craig Carpenter, MSQA, ASQ - CMQ/OE & CQE
Contact:           carpentercraig1@gmail.com

Current Associate Professor for BSQA courses – QAS312, QAS331 & QAS445
Current Corporate Director - Quality Assurance for Polk Audio, designing hi-value audio electronics & loud speakers systems. Over 30 years of manufacturing quality experience in mechanical inspection, CAD, auditing, engineering, product development and management.

Subject Matter Expertise:
BS Degree in Business Mgt. from University of Maryland/UC & MSQA from CSUDH.
ASQ Senior member, served on Baltimore Executive Board for 10 years.

Jim Clauson, D. Sc., MS, MBA, BS
Contact: jclauson@csudh.edu

40 years experience in manufacturing, service, and healthcare - in roles ranging from operations, to corporate, to academia, to consulting - in positions ranging from fork-truck operator to plant manager. Instructs QAS 515 Human Factors in Quality Assurance and QAS 538 Evaluation and Outcome of Healthcare Delivery

Subject Matter Expertise:
QMS, Kaizen, Deming, JIT & Lean, culture change

Barrett Craner MA, MBA, FASQ, RAC, CQE, CRE, CQA, CBA, VP QA/RA Stellartech
Contact: bcraner@csudh.edu

Extensive experience in quality management, design assurance and risk management.  On the founding team to create the Body of Knowledge and examination questions for the new ASQ CQA-Biomedical Auditor certification program, teaches risk management, design control, managing contract design, calibration systems, management auditing, software quality assurance, and issues in virtual/startup companies.

Subject matter Expertise:
Risk management, design control, quality systems, auditing, contract design and manufacturing.

Dan Dunahay MSIE
Contact: ddunahay@csudh.edu

Dan Dunahay is a quality and manufacturing professional with twenty-five years of experience in multi-cultural manufacturing settings. His expertise includes process improvements and defect reduction, and utilizing SPC, DOE and Reliability techniques. Dan has his Bachelors and Masters degrees in Industrial Engineering from the University of Pittsburgh, and has been a faculty member in the MSQA program since 1987. Dan has given many lectures and presentations to professional societies including the Society for Quality Control and the Society of Reliability and Safety Engineers. Dan is currently Director of Quality Systems for Newport Corporation located in Irvine, California.

Pamela Dunahay, MSQA, MBA, CSSBB, CQA
Email: pmdunahay@csudh.edu

Extensive experience in quality management implementation in multi-cultural,
manufacturing settings and education. In addition to Six Sigma Certification, Pam has additional business experience and an MBA from Pepperdine. She has a customer driven approach with unique skills in both six sigma problem solving and statistical problem solving techniques.

Subject Matter Expertise: Process improvements and defect reduction,
probabilities and statistics, statistical training of SPC, Financial
Expertise, 6 Sigma, and Variation Reduction.

Michael Falk
Contact: michael.d.falk@kp.org

Mike Falk has an Associate in Science in Metallurgical Technology from the Don Bosco Technical Institute in Rosemead, California and a Bachelor of Science in Business Management from Pepperdine University in Malibu, California. He received a Master of Science in Quality Assurance (MSQA - Manufacturing & Quality Engineering option) from California State University, Dominguez Hills in Carson, California. He is also an Associate Professor in the MSQA graduate program at CSUDH. He has been certified as a Six Sigma Master Black Belt from both the Black & Decker and Johnson & Johnson companies. He has ASQ certifications in CQM, CRE and CQE.

Mike Falk has have over ten years experience in managing both Six Sigma and Quality programs, quality engineering and reliability testing personnel. He has done independent consulting in Six Sigma, advanced SPC implementation, TQM and process control initiatives for Parker-Hanifin, Boeing, Case, Fairchild, TRW, Black & Decker, Powerwave Technologies, Hughes Space & Communications Company, Johnson & Johnson and Amgen. He has implemented Six Sigma and advanced quality systems per Boeing D19000 and QS-9000.

Falk resides with his wife Ruth and their four children (3 sons and a daughter) in suburban Los Angeles, California.

Catherine French MSQA
Contact: cfrench@csudh.edu

Education in Master of Science in Quality Assurance from California State University Dominguez Hills (2002), Bachelor of Science in Mining Engineering with a minor in Petroleum Engineering from New Mexico Tech (1982). Certified as a Certified Quality Engineer/Auditor, and Certified Six Sigma Green Belt by the American Society for Quality. 

Subject Matter Expertise:
Quality engineering, statistics, procurement quality, inspection and test, measurement systems/metrology, software quality, reliability, project management and planning, and quality management.

Keith A. Fulton MSQA
Contact: KFulton@csudh.edu

Twenty plus years of senior management experience in Project Management, Process Design, Process Improvement, Quality Assurance, Training and Facilities Operational Management. Ten years experience in management consulting focusing on Process Improvement and Training using technology combined with process reengineering. Experience in entertainment, healthcare and consulting industries.

Subject Matter Expertise:
Leadership Training, Software Training (SAP and Clarity), Project Management, Training Design, Training Delivery, Continuous Improvement (Kaizen).

Emil Hazarian BSEE, BS Metrology, MSME, MSQA
Contact: ehazanian@csudh.edu

Domestic and international extensive experience in metrology, accreditation, standardization, quality assurance and related activities. Lead Assessor for ISO 17025, Certified ISO 9000 Lead Auditor, authored books, expert witness, and current president of Measurement Science Conference.  On-line instructor for metrology classes including QAS 516, QAS 512, QAS 220, 330, 332, 340, 347, and 350.

Subject Matter Expertise:
Metrology, quality assurance, auditing, engineering, expert witness, standardization, Lean Six Sigma.

Minoo Hosseini, MS, PMP
Contact: mhosseini@csudh.edu

Extensive experience in quality management & Quality systems implementation in biotechnology/pharmaceutical manufacturing.  Additional experience in service industry, Certified PMP. 

Subject Matter Expertise:
Management & Global project management, system establishment & process optimization, team development, Investigation, contract manufacturing, contract development & Six Sigma in an FDA & EMEA regulated biotechnology.

Bob Mehta – MSQA, MBA, B.S. (Chem), ASQ – CSSBB, CQE, CQE, CSQE, CBA, CQA, CPGP, CHA
Contact: bmehta@csudh.edu

Bob Mehta is the Principal Consultant and Recruiter at GMP ISO Expert Services. Bob has over 23 years of experience working in the pharmaceutical, over the counter, biologics, and medical device industries for over two decades. Bob gained valuable hands-on experience while working and managing GMP labs, Global Quality Assurance, Supplier Management/Audits, Risk Assessment, Regulatory Compliance, and Process Control functions for reputed companies regulated by the FDA.  Bob has managed corporate supplier audit programs and have experience performing over 250 audits (US/International) to assess compliance or to perform gap analysis to GMP, MHLW, ISO, ICH , CMDR, 93/42/EEC, ANVISA, IMB, TGA, CFDA, and SFDA regulations/standards. He has provided global training and presentations on risk assessment, quality systems, supplier management, quality-by-design and process improvement topics. Bob received a B.S. in Chemistry from India, MBA from Pepperdine University, and Masters of Science Quality Assurance (MSQA) from Cal State Dominguez Hills. Bob is ASQ certified Quality Auditor (CQA), Quality System Auditor (RABQSA), Six-Sigma Black Belt (CSSBB), Certified Quality Engineer (CQE), Certified Biomedical Auditor (CBA), Software Quality Engineer (CSQE), Certified HACCP Auditor (CHA) and certified Lean Pharma from Michigan Engineering College. Bob teaches quality assurance, project management, process improvement, and risk management courses at North Orange County Community College, University of Redlands and University of California, Riverside in addition to teaching ASQ Certification courses – CBA, CQA, CQI/CQT, and CSSGB.  He is an Industry Board of Advisor for Medical Device Industry Education Consortium (MDIEC). Bob has authored a book titled “ISO/IEC 17025:2005 – A Practical Guide” and the book was published in April 2013 by ASQ.  He has authored articles that were published in Nutraceutical World, Quality Progress and GxP Lifeline publications.  Bob regularly publishes articles on a blog on Medical Device and Diagnostic Industry (MD&DI) online.

John A. Miller P.E., CQE, CRE
Contact: jamiller@csudh.edu

Extensive experience in Quality and Reliability Engineering in Commercial and Aerospace industries. Member of CSUDH MSQA Faculty for over 20 years. Fellow of ASQ. Past Chairman of ASQ Reliability Division.

Subject Matter Expertise:
Statistical Analysis, DOE, Reliability Analysis

Kim Niles, MSQA, CLSSMBB, CSSBB, CQE, ASQ Fellow
Contact: kniles@csudh.edu

Over 25 years experience in Quality Engineering, establishing standards, leading and managing people, problem solving and new product development applications where advanced implementation of quality and statistical tools can be applied.  UCSD Certified Lean Six Sigma Master Black Belt, American Society for Quality certified SSBB, CQE, and Fellow.

Subject Matter Expertise:
Statistics, Design of Experiments, Lean Six Sigma, Design Quality, Quality Engineering, Quality Tools

Robert Spencer, MA Engineering Psychology, MS Quality Assurance
Contact:  rspencer@csudh.edu

Specialization in customer satisfaction, including customer requirements analysis and strategies for effective customer service delivery.   Extensive experience in change management and leadership of quality improvement initiatives.  Broad expertise in advanced inferential and descriptive statistical analysis and use of leading quality analysis tools and techniques.

Subject Matter expertise:
Quality management systems, Lean and Six Sigma methodologies, change management strategies.

William (Bill) Trappen PE, MSQA; CMQ/OE, CQE, CQA and CRE
Contact: btrappen@csudh.edu 

Forty years industry experience in engineering and quality management with aerospace and electronics companies.  Instructs QAS 511, QAS 518, QAS 525, QAS 526 and QAS 527.

Subject matter Expertise:
Project/ Process Management, ISO 9000, Metrics and Supplier Quality.

Jerry VerDuft  MSQA, CQE, CQA
Contact:  gverduft@csudh.edu

Extensive experience in quality assurance system and lean applications. Served as the Lean Space spokesman for Air Force Space and Missile Systems Acquisition Center.  Instructs internet QAS 360 class for Lean Manufacturing, and advanced QAS 535 MSQA level class for lean manufacturing and service applications. Serves as Education Chair for ASQ  Pikes Peak Section.

Subject matter expertise:
Management, quality engineering, lean application concepts, process improvement, auditing, quality costs

David Vu MSQA SSBB, CQA, CQE, CBA
Contact: dvu@csudh.edu
B.S. in Biological Sciences from UCI he completed his M.S. in Quality Assurance from CSU Dominguez Hills. David has worked in the pharmaceutical and medical device industries for over a decade gaining experiences with process control, operations, quality management, quality auditing, and quality engineering at companies such as B.Braun, Bio-Rad, Abbott Medical Optics, and Johnson and Johnson