Patient Rights & Responsibilities

Your Rights as a Patient

1. To be treated with respect, consideration, and dignity regardless of race, age, beliefs, gender, or lifestyle.
2. To be provided with privacy and confidentiality in all communications and records pertaining to your care. We will not release any medical records without your permission except as required by law, such as reporting certain communicable diseases to the Public health Department.
3. To understand why certain procedures and tests are required, and why we request certain information.
4. To refuse any treatment that you do not understand or do not want.
5. To be informed of the effectiveness of treatment, and to know of possible risks, side effects, alternate methods of treatment, and fees for services.
6. To discuss with your provider any questions or problems about your medical care.
7. To request a change of providers or get a second opinion.
8. To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well-being after treatment.
9. To request a Chaperone during visits.
10. To request that student workers not be involved in your health care treatment.
11. You have the right to refuse to participate in any experimental research or treatment.
12. Patient complaints and suggestions are solicited through: discussing the problem with your clinician or nurse, by scanning the Patient Satisfaction QR code after visiting the Student Health Center, or discussing the problem with the Director of Student Health Services or designee. Complaints, comments, and suggestion will be treated seriously and with respect.

If you feel that any of your rights have been violated, please contact:

Rosie Diaz-Coleman
Program Administration Specialist
Student Health Center, A129
Phone: (310) 243-3629
Email: rdcoleman@csudh.edu

Your Responsibilities as a Patient

1. To present accurate identifying information.
2. To present complete and accurate information to the best of your ability about your health, including medications, supplements, and allergies.
3. To cooperate responsibly with all persons involved in the health care process.
4. To inform the provider about any living will, medical power of attorney, or other advance directives that could affect the care.
5. To keep appointments on time and call the Student Health Center as soon as possible when it becomes necessary to cancel or reschedule an appointment.
6. To comply with agreed treatment plan provided by the health professional.
7. To show courtesy and respect toward healthcare personnel and other patients.
8. To ask for clarification whenever information or instructions are not understood.
9. To provide us with feedback for improving our services.
10. To provide a responsible adult to transport you home from the facility and remain with you for 24 hours if requested by your provider.
11. To accept financial responsibility for any charges for related medical services rendered.
12. To refrain from giving medication prescribed for you to others.

We're in a partnership for a healthier you! 

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