Quality Assurance in Service

Certificate of Completion in Service Quality Assurance

Students who complete the four required courses for the Service Quality Assurance Certificate with a cumulative GPA of 3.0 (B) or better will receive a Professional Certificate issued through the California State University, Dominguez Hills College of Continuing and Professional Education. Admission to the University is not required, but a bachelor's degree which includes some probability and/or statistics is a requirement. Exceptions to this requirement can be approved by the MSQA program coordinator (see contact info below).

Required Courses

QAS 511 Quality Function Management & TQM (3) 
QAS 530 Statistical Quality for Service Professionals (3) 
QAS 531 Customer Satisfaction& Quality Assurance (3) 
QAS 532 QA for the Service Delivery Process (3) 

Further information may be obtained by contacting the University by telephone or e-mail.

Telephone: 1-310-243-3880 (MSQA office)
Email: msqa@csudh.edu