Instructor Profiles

Dr. Krivokuca is the Interim Program Coordinator for both the Master of Science Quality Assurance and Bachelor of Science Quality Assurance programs at California State University Dominguez Hills, Carson, CA. He is a recognized Quality 4.0 thought leader. He is past chair of ASQ Quality Management Division, an ASQ Fellow, ASQ 2024 Grant Award recipient, ASQ Section 700 Simon Collier Award recipient, and Quality Magazine’s 2024 Quality Professional of the Year. He has earned 10 professional certifications. He has extensive experience in quality management system implementation in manufacturing and service (education) industries, in addition to earning 13 ASQ certifications, and is certified as a Purchasing Manager and Marketing Professional.

BS in Management Sciences and Quantitative Methods, University of Pittsburgh

MA in Literature, Purdue University Northwest

MBA Operations and Quality, DePaul University — Driehaus College of Business

Doctor of Business Administration, General Business Management, California Coast University

Consultant, contract auditor, and former Quality/EHS Director for a global chemical management services supplier. Extensive experience in quality/EHS management system development; former Boeing Technical Fellow. Adjunct professor of Environmental Health Science at two separate universities. ASQ certified auditor and supplier quality professional as well as ISO 9001/AS9100 certified lead auditor (Probitas) and EMS/BCMS certified lead auditor (Exemplar); AIHA Fellow.

BS in University of Massachusetts-Amherst, NAREST

MS in Environmental Science, WSU-Pullman

MS in Quality Assurance in CSU Dominguez Hills

Ph.D. in Toxicology, USU-Logan

Current Senior Director – Global Quality Assurance for Masimo Consumer/Sound United, designing high-value audio electronics and premium loudspeaker systems. Over 40 years of manufacturing and quality management experience. ASQ Senior member, served on Baltimore Executive Board for 10 years.

BS in Business Management, University of Maryland/UC

MS in Quality Assurance, CSU Dominguez Hills

40 years experience in manufacturing, service, and healthcare — in roles ranging from operations, to corporate, to academia, to consulting — in positions ranging from fork-truck operator to plant manager.

Experienced leader in process improvement, specializing in Lean techniques and Six Sigma methodology. Managed diverse projects in the manufacturing and healthcare sectors. Skilled in coaching, training, and mentoring teams to build a culture of continuous improvement, systems thinking, and operational excellence. Authored multiple publications that focus on the influential role of the Project Manager in various organizational settings.

BS in Textile Management & Technology, Auburn University

MS in Industrial Engineering, North Carolina State University

PhD in Leadership Studies, North Carolina A&T State University

Catherine is certified as a Certified Quality Engineer/Auditor and a Certified Six Sigma Green Belt by the American Society for Quality.

BS in Mining Engineering with a minor in Petroleum Engineering, New Mexico Tech

MS in Quality Assurance, CSU Dominguez Hills

Certificate in Geometric and Dimensional Tolerancing (GD&T) Level 1, American Society of Mechanical Engineers

Certificate in Physical Dimensional Measurement, Metron Institute of Measurement Technology

Twenty plus years of senior management experience in Project Management, Process Design, Process Improvement, Quality Assurance, Training and Facilities Operational Management. Ten years experience in management consulting focusing on Process Improvement and Training using technology combined with process reengineering. Experience in entertainment, healthcare and consulting industries.

BS in Business Administration, University of Phoenix

MS in Quality Assurance, CSU Dominguez Hills

Dr. Furterer is a Quality professional with experience in Lean Six Sigma, Systems Engineering and Engineering Management. She previously directed the Enterprise Performance Excellence center in a healthcare system. Dr. Furterer is a Professor of Practice at The Ohio State University in the Department of Integrated Systems Engineering, and Lead Faculty in the Engineering Technology program at the regional campuses.

BS and MS in Industrial and Systems Engineering, Ohio State University

MBA, Xavier University

PhD in Industrial Engineering with a specialization in Quality Engineering, University of Central Florida

Domestic and international extensive experience in metrology, accreditation, standardization, quality assurance and related activities. Lead Assessor for ISO 17025, Certified ISO 9000 Lead Auditor, authored books, expert witness, and former president of Measurement Science Conference.

BS in Measurement Science, Technical School of Metrology

MS in Engineering (Mechanical, Thermal Machines), Politehnica University of Bucharest, Romania

MS in Quality Assurance (Metrology), CSU Dominguez Hills

With Over 30 years of experience managing operations, teams, and projects providing products and services, John focuses on safety, quality, continuous improvement, and operational excellence while concentrating on the Customer’s requirements. He instructs QAS 536 Six Sigma Principles and Applications. He is a Six Sigma Black Belt, Certified Manager of Quality/Organizational Excellence, Project Management Professional (PMP®), and a Lead Auditor for ISO 9001, 13485, and 14001.

Bachelor of Business Administration, McKendree University

MBA, Touro University International

MS in Quality Assurance, Kennesaw State University

Experienced and results-oriented ASQ Fellow, Certified Quality professional with proven success implementing quality systems and developing quality culture across business to support organization goals. Detail oriented, 5S, 8D Corrective actions, Statistical Tools, Design of Experiments, Mil Standards, Six Sigma and FMEA. Exceptional Leadership and Motivation skills, Project management, interpersonal and written communication skills. ASQ: Member leader since 2005 with section 702. Twice section chair. Regional Director: Past four years.

MBA, Business Administration & Management, University of La Verne

MS in Quality Assurance, CSU Dominguez Hills

Over 25 years of experience in Quality Engineering, establishing standards, leading and managing people, problem solving and new product development applications where advanced implementation of quality and statistical tools can be applied. UCSD Certified Lean Six Sigma Master Black Belt, American Society for Quality certified SSBB, CQE, and Fellow.

BS in Industrial Engineering & Technology, San Diego State University

MS in Quality Assurance, CSU Dominguez Hills

Thirty five years in the quality field primarily as a Statistician. Work experience has ranged from Petrochemicals and Heavy Manufacturing to Healthcare to Aerospace. Expertise in descriptive statistical analysis and use of quality analysis tools in a variety of facets of business.

Steven has taught many statistics and quality-focused courses both at Fortune 500 companies and at colleges throughout the Chicago area. He has worked for Petrochemical and Steel companies, spent five years working in the Healthcare field, performed statistical analysis for the Space Shuttle program, and has done consulting and conducted training programs throughout the United States and Canada. Steven is currently the Chair Elect for the Statistics Division, a past member of the ASQ Board of Directors, and has been involved with several ASQ committees including being the Chair of the Voice of the Customer Committee and Board Champion for the Membership Model Committee.

MSE in Industrial Engineering, Purdue University

MS in Statistics, Iowa State University

Currently principal partner at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. Over the past eight years she has enthusiastically delivered more than 85 Yellow, Green and Black Belt courses for her university and corporate clients. Previously, Mary was a tenured faculty member at Kennesaw State University in Georgia. For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments in the graduate program. Before her career in academics, Dr. McShane-Vaughn worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, airline, consumer products testing and revenue management industries. She is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, The Probability Workbook, and Lean Six Sigma Leadership. Dr. McShane-Vaughn holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer and Reliability Engineer.

BS in Industrial Engineering, Kettering University

MS in Statistics, Georgia Institute of Technology

PhD in Industrial Engineering, Georgia Institute of Technology